The practice is bound by the Federal Privacy Act (1988) and the Australian Privacy Principles (APPs) and also the privacy amendment Act 2012. Parkes General Practice recognises the importance of protecting the privacy rights of individuals in relation to their personal information.
What is your personal information?
What personal information do we collect and hold?
The information Parkes General Practice collects includes medical details, family information, name, address, employment or any other demographic data, past medical and social history, current health issues and future medical care, Medicare details, account details and any health information such as medical or personal opinions about a person’s disability or health status. We may also collect some information that is not considered personal information as it does not identify you or anyone else.
How do we collect personal information?
What happens if we can’t collect personal information?
If you do not provide us with personal information described above, the following may happen.
For what purposes do we collect, hold, use or disclose your personal information?
Who de we disclose your information to?
Exception to disclose without patient consent is where the information is:
Parkes General Practice does not use or disclose the information we collect about you for direct marketing unless an exception applies, including where the individual either consents to the disclosure or has a reasonable expectation that their personal information will be used for direct marketing and the organisation notifies the individual in to “opt out” of direct marketing communications,. Direct marketing communications from Parkes General Practice my include information about our products and service and be in the form of email, SMS or fax.
How can you access and correct your personal information?
Parkes General Practice acknowledges patients may request access to their medical records. Patients are encouraged to make this request in writing, and Parkes General Practice will respond within reasonable time. Parkes General Practice will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time Parkes General Practice will ask their patients to verify their personal information to ensure it is accurate and up to date. Patients may also request for this information to be corrected/ updated in writing.
Parkes General Practice takes all reasonable steps to ensure that your personal information is protected from loss and misuse. Parkes General Practice holds your information in both electronic and hard copy format. When your personal information is no longer needed it is destroyed or de-identified.
Making a complaint
If a patient has any concerns regarding the handling of their personal information, they are encouraged to lodge a complaint in writing and submit it to the Practice Manager. The practice manager will reply to the complaint within reasonable time, If the patient ids unsatisfied with the response or have not had a response within 30 days, they can lodge a complaint with the office of The Australian Information Commissioner on http://www.oaic.gov.au/privacy/making-a-complaint.